Feature Asks

View list of impacted tickets
The impacted ticket count against each rule under admin>>automations is only to give an overview of the number of tickets impacted by the particular r...
Tue, 18 Jun, 2024 at 3:42 PM
View webhook action in ticket activities
Trigger webhook condition can be configured only in ticket creation and ticket update rules. When webhook is the only action configured in the automatio...
Tue, 18 Jun, 2024 at 3:43 PM
List automations API
We have APIs to list, create, view, delete and update canned responses in Freshdesk.  We can share the below API documentation with the customer - https://d...
Tue, 18 Jun, 2024 at 3:43 PM
Automation rules based on blank subject or description fields
Currently, we don't have a way to set up automation based on conditions -if the subject or description is blank. However, as an alternate solut...
Tue, 18 Jun, 2024 at 3:43 PM
View emails sent through automations
We recently released a new feature to append emails sent through automation to the ticket details page. Here's a screenshot of how the same will appear,...
Tue, 18 Jun, 2024 at 3:43 PM
Time triggers with Subject condition
By default, the subject condition might not be available in the time trigger rules. If customers reach out to set up time trigger rule based on the subj...
Tue, 18 Jun, 2024 at 3:45 PM