Sandbox-Freshdesk

The impacted ticket count against each rule under admin>>automations is only to give an overview of the number of tickets impacted by the particular r...

Trigger webhook condition can be configured only in ticket creation and ticket update rules. When webhook is the only action configured in the automatio...

We have APIs to list, create, view, delete and update canned responses in Freshdesk.  We can share the below API documentation with the customer - https://d...

Currently, we don't have a way to set up automation based on conditions -if the subject or description is blank. However, as an alternate solut...

We recently released a new feature to append emails sent through automation to the ticket details page. Here's a screenshot of how the same will appear,...

By default, the subject condition might not be available in the time trigger rules. If customers reach out to set up time trigger rule based on the subj...