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Solution home Freshdesk - Resolution path Signature

Configure multiple signatures based on ticket fields Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 3:43 PM

Possible queries:

  • Can I configure signatures based on values in ticket fields?

Resolution Path:


Can I configure signatures based on values in ticket fields?


Unfortunately, we do not have a way to configure signatures based on values stored in ticket fields. Right now, we can only add signatures based on Groups or Products with the help of Signature Management or Signature Management Plus app.

F
Fawzia is the author of this solution article.

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