Configure multiple signatures based on ticket fields
Modified on: Tue, 18 Jun, 2024 at 3:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Possible queries:
Resolution Path:
Unfortunately, we do not have a way to configure signatures based on values stored in ticket fields. Right now, we can only add signatures based on Groups or Products with the help of Signature Management or Signature Management Plus app.
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