Automation rules based on blank subject or description fields
Modified on: Tue, 18 Jun, 2024 at 3:43 PM
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This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Currently, we don't have a way to set up automation based on conditions -if the subject or description is blank.
However, as an alternate solution, we can set up automation with condition subject or description does not condition and list all the alphabets.
To set up the same,
- Please navigate to admin>>workflows>>automations>>new rule
- In the section - On tickets with these properties, set the condition as the subject does not contain and list all the alphabet
- Similarly it can be setup for ticket update rule as well.
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