Possible Errors:
1. I want to know the cookies we serve on the agent portal. Could you help?
2. I want to know the cookies we serve on the customer portal. Could you help?
3. How to enable the cookie policy in my customer portal?
Resolution Path:
1. You can share the below link with the customer which will explain the necessity of cookies, the types of cookies utilized on the agent and customer portal, and instructions on enabling the cookie policy in the customer portal:
https://support.freshdesk.com/en/support/solutions/articles/50000002092-freshdesk-cookies