Possible Queries:
Report level filters create conflicts in the results
Report level filters and Widget level/Page level filters range do not match
Resolution Path:
- In Freshdesk Analytics, when you apply a date range filter at the report level, the metrics inside every widget will be mapped to a date range dimension by default.
- The reports are defaulted to point to 90 days. However, you should be able to change the same by clicking the Edit option and making a change to the report filter.
- Sometimes the filters applied in the widget may be out of range for the filters applied in the report level which may result in no data.
For example:-
Consider the case below, where the report level filters and the page filters do not match, which creates a conflict in the configuration and will not yield any results.
For the requirement to get the data of Bot, E-commerce and Chat source we should consider removing the report level filter on source.
