Conflicts in filter configurations

Possible Queries:

Report level filters create conflicts in the results

Report level filters and Widget level/Page level filters range do not match

Resolution Path:

• In Freshdesk Analytics, when you apply a date range filter at the report level, the metrics inside every widget will be mapped to a date range dimension by default.
• The reports are defaulted to point to 90 days. However, you should be able to change the same by clicking the Edit option and making a change to the report filter.
• Sometimes the filters applied in the widget may be out of range for the filters applied in the report level which may result in no data.

For example:-

Consider the case below, where the report level filters and the page filters do not match, which creates a conflict in the configuration and will not yield any results. 

For the requirement to get the data of Bot, E-commerce and Chat source we should consider removing the report level filter on source.