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How to add or update card details?
The customer can update their credit card details in their Freshdesk account by following the below steps:
- Go to Admin > Account > Plans and Billings.
- Click on 'Proceed to payment' under the plan you wish to select and provide your card details under the Credit card information.
- To update your credit card information, click on 'Change' under the Payment Information section and provide your card details under the Credit card information section.
Once the credit card information is saved, the card will be billed automatically, and an invoice from our end will be sent to the billing contact on file by default.
The customer can also notify us if there are any changes in their credit card information either by updating their account details or by sending an email to billing@freshworks.com