Inline Image Upload Error

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 3:44 PM by Fawzia Aleem

Possible Queries : 

- Error "Image cannot be loaded from the passed link" thrown while trying to upload an image inside a ticket reply


Resolution Path :


In case an error is thrown while trying to upload an image/ copy-paste an image inside a ticket reply as seen below, we can suggest the agent to clear their browser cache/cookies, as well as Enable All cookies including 3rd party cookies on their browser. 



If the issue still persists after this, we can obtain the HAR file, and raise a Support L2 ticket for further investigation.  

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