Possible Queries :
- Error "Image cannot be loaded from the passed link" thrown while trying to upload an image inside a ticket reply
Resolution Path :
In case an error is thrown while trying to upload an image/ copy-paste an image inside a ticket reply as seen below, we can suggest the agent to clear their browser cache/cookies, as well as Enable All cookies including 3rd party cookies on their browser.

If the issue still persists after this, we can obtain the HAR file, and raise a Support L2 ticket for further investigation.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article