Possible queries:
- The images I have added to my signature appear to be broken and sent in the form of links. Could you help me fix this?
- I have copied and pasted the signature into my Profile settings but it seems to be broken when I save the changes. How can I fix this?
Resolution Path:
The images I have added to my signature appear to be broken and sent in the form of links. Could you help me fix this?
In the Preview, it appears as below:
In the mailbox, it appears as below with this link - https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAxMDMxMTQyOTI1LCJkb21haW4iOiJodWItaGVscC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjM5NDU5OH0.JU1JOhzxXidj_J9CGQL_nHfSBQmXfiDut2FcL1u0dE8 and prompts the user to log in to view the image:
Solution:
- Check if the customer has enabled the "Access setting for attachments" toggle under the Admin>Security section. Screenshot for reference:
- If enabled, suggest the customer disable it as this option will send the images in the form of links. Only if the user logs in, they would be able to view the image.
I have copied and pasted the signature into my Profile settings but it seems to be broken when I save the changes. How can I fix this?
Freshdesk expects the images to be publicly hosted. Hence you suggest the customer host the image on a public site and add it inside Freshdesk.
Steps to upload signature:
1. Navigate to the Profile Settings option by clicking on the profile picture icon on the top right corner of the screen.
2. Under the Signature section, click on the Insert Image option.
3. Add the link and click on the Insert option as in the below screenshot:
We support images that are in JPG, PNG, GIF and TIFF formats
Alternatively, as an admin you can add the image/logo to a specific agent's profile by navigating to Admin>Team>Agents and clicking on the Edit option right next to their profile.
Under the Signature section:
-> The customer can either upload the image under the "By URL" section as in the below screenshot:
The above-mentioned steps can be followed to upload the publicly hosted image/logo in the form of a link.
OR
-> The customer can upload the image using the "Upload Image" option to upload the image from the computer. Screenshot for reference:
