At times, the customer wants to update ticket fields in tickets when certain conditions are met. In such cases, they can configure the Time Trigger automation rule under Admin>Workflows>Automations.
A few sample scenarios:
1. The customer wants to bulk close all the tickets that are on the Waiting on Third Party status for the last 30 days as a part of the clean-up activity.
2. One of the agents has left the company and the customer wants to bulk assign the tickets under their name to a different agent.
This can be suggested when there are more tickets under the agent's name and the customer does not want to bulk-update from the list view.
This suggestion will work only on the tickets that were updated in the last 30 days. The remaining tickets can be bulk-updated from the list view or via the Bulk ticket manager light app.
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