Sandbox-Freshdesk

At times, customers would report that the Time trigger automation rule was executed on incorrect tickets. For such cases, get the below details from the cus...

At times the time trigger rule does not run on tickets even though the rule conditions are met. Below is an example of how to check such a scenario.   Rul...

At times, the customer wants to update ticket fields in tickets when certain conditions are met. In such cases, they can configure the Time Trigger automati...

At times, the customer might want to do certain actions if the ticket is in a specified state for xx hours. In such cases, they can configure the Time trigg...

If the customer reports that the Time trigger automation rule they configured did not work as expected, you can get the below information from them: -&g...