Update Helpdesk Company name
Modified on: Tue, 18 Jun, 2024 at 3:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Possible Queries:
1. How to update my Helpdesk name?
2. I want to change my Helpdesk's company name as our company's brand has been changed. Could you help?
Resolution Path:
- The customer can change their Helpdesk name by navigating to Admin>Account>Helpdesk Settings.
- On the page they are redirected to, they will see an option called "Helpdesk Name" where they can change the name of their Helpdesk. Screenshot for reference:
- Once changed, they can click on the Save button to modify the changes.
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