Possible Queries:


1. How to update my Helpdesk name?

2. I want to change my Helpdesk's company name as our company's brand has been changed. Could you help?


Resolution Path:


  • The customer can change their Helpdesk name by navigating to Admin>Account>Helpdesk Settings.
  • On the page they are redirected to, they will see an option called "Helpdesk Name" where they can change the name of their Helpdesk. Screenshot for reference:



  • Once changed, they can click on the Save button to modify the changes.