Signature Error
Modified on: Tue, 18 Jun, 2024 at 3:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Problem Statement
When the user tries to login, they are thrown the following error message.
Resolution Steps
- The issue is that incorrect verification key given in JWT SSO settings and it needs to be validated.
- Verify if the signature added under RSA Public key is the same as what is used in the application and should be generated using the RS256 signing algorithm.
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