Sandbox-Freshdesk

This is a potential request that could come from customers setting up JWT SSO. Customers would want to add additional parameters that needs to be added to t...

Problem Statement How does JWT SSO work in Freshdesk? What happens when I set up JWT SSO? Resolution Path Freshworks JWT SSO is a Service pro...

IDP initiated login flow with JWT protocol is not supported as of now. There's a way to simulate an IDP initiated flow by asking the customer to hav...

A JWT (Json Web Token) has to be generated to be added to the Token URL which would be of the format : ${redirect_uri}?state=${state}&id_token=${jwt...

Problem Statement When the user tries to login, they are thrown the following error message. Resolution Steps The issue is that incorre...

Problem Statement How to construct the Redirect URL? Resolution Path The Redirect URL will be of the format `${redirect_uri}?state=${state}&...