Claims in the User Info Payload
Modified on: Tue, 18 Jun, 2024 at 3:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshworks will make a request to the User Info URL with the access token obtained from the IDP. The IDP will then send the User information in JSON format.
Resolution Path for any issues w.r.t the claims
- Email and Sub are mandatory claims and they have to be passed in the payload.
- The user info payload has to be in objects format and not any other way such as array of objects.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?