OAuth.2 SSO

Error when trying to retrieve User Info
Problem Statement The customer has set up OAuth 2.0 SSO and is trying to log into their Freshdesk account during which they're thrown an error point...
Tue, 18 Jun, 2024 at 3:44 PM
IDP Errors for OAuth/OIDC/JWT SSO
Problem Statement A user is trying to login and is unable to do so due to various errors having dependencies on the IDP. Resolution Steps 1 ...
Tue, 18 Jun, 2024 at 3:44 PM
Claims in the User Info Payload
Freshworks will make a request to the User Info URL with the access token obtained from the IDP. The IDP will then send the User information in JSON format....
Tue, 18 Jun, 2024 at 3:45 PM