Possible Queries:
Resolution Path:
Is it possible to log the time an agent works on a ticket?
Yes, it is possible. We can suggest the customer follow the below steps:
- From any ticket, click More > Log time.
- To start tracking time, click Start Timer and continue working on the ticket.
- A new time entry will be added to the ticket, and the timer will begin.
- Click Stop in the time entry to stop the timer (and Start to resume).
- Click Edit to edit your timesheet entry manually.
- Check Billable to log this entry as billable in your timesheet reports; otherwise, time spent will be non-billable.
- Click Save when done.
Also, if the customer wants to manually add time, we can suggest them follow the below steps:
- From any ticket, click More > Log time.
- Enter the amount of time spent on this ticket under HH:MM.
- Add comments or details of activities done under Note.
- Click Save to record this time entry.
- You can edit previously logged time entries by clicking Edit.
If the customer wants to automatically start/stop the timer, we can suggest the Auto start timer app.