How To Use/Queries on Time Entry

Possible Queries:

• Is it possible to log the time an agent works on a ticket?

Resolution Path:

Is it possible to log the time an agent works on a ticket?

Yes, it is possible. We can suggest the customer follow the below steps:

• To start tracking time, click Start Timer and continue working on the ticket.
• A new time entry will be added to the ticket, and the timer will begin.
• Click Stop in the time entry to stop the timer (and Start to resume).
• Click Edit to edit your timesheet entry manually.
• Check Billable to log this entry as billable in your timesheet reports; otherwise, time spent will be non-billable.
• Click Save when done.

Also, if the customer wants to manually add time, we can suggest them follow the below steps:

• From any ticket, click More > Log time.
• Enter the amount of time spent on this ticket under HH:MM.
• Add comments or details of activities done under Note.
• Click Save to record this time entry.
• You can edit previously logged time entries by clicking Edit.

If the customer wants to automatically start/stop the timer, we can suggest the Auto start timer app.