Time Entry
Possible Queries: I am no longer able to see the Log time functionality inside the tickets. Why? Previously, I was able to start/stop the timer inside th...
Tue, 18 Jun, 2024 at 3:45 PM
Possible Queries: Is it possible to log the time an agent works on a ticket? Resolution Path: Is it possible to log the time an agent works on a ...
Tue, 18 Jun, 2024 at 3:45 PM
Possible Queries: 1. I am using AHT and I am seeing a huge number in the logged time when I actually spent a few minutes on the ticket. Why? 2. The lo...
Tue, 18 Jun, 2024 at 3:45 PM