Possible Query:
Resolution Path:
My end-user is using the same ticket to report different issues. Is it possible to split the response as a new ticket?
If the end-users respond with a new or unrelated query on an existing ticket, the customers can deal with it separately using the Split Ticket option inside a ticket. This would facilitate better tracking metrics and help regulate the customer's SLA compliance.
Screenshot for reference:
We can only split a customer's response into a new ticket and not an agent's response.
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