Add Email Details in Print
Modified on: Tue, 18 Jun, 2024 at 3:48 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Possible queries:
Is the To: email field shown when printing the ticket?
Are cc emails present in printed ticket PDF?
Resolution Path:
The print ticket option would print the entire thread, but To, CC, and From emails will not be included.
This is currently a feature request - https://support.freshdesk.com/a/tickets/14175569
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