Undo Send
Modified on: Tue, 18 Jun, 2024 at 3:46 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Possible Question
Agents are unable to undo the replies
Resolution Path
- Check if undo send is enabled by asking the user to navigate to Profile Icon --> Profile settings.
- If the option is not available in Profile settings, check if the plan of the customer supports Undo Send. Undo send is not available for Sprout/Free plans along with Classic Blossom.
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