Possible Query:
How can I create a custom ticket list view in my Freshdesk account?
Resolution Path:
The customers can create custom views with their preferred list of filters, save, and view them anytime later. If their admin gives them access to manage shared ticket views, they can create a custom view, share it with others, and also manage views created by others.
Steps to create a custom view:
- Select the required filters. For example, if the customer wants to create a view that shows all tickets that are neither closed nor resolved and are overdue, select Overdue in the Resolution Due by filter and choose All Unresolved in the Status filter.
- Once they choose the filters, they have to click Apply.
- Now, they will see an option to save or discard the view.
- To save a new view, enter a name and choose visibility. They can choose to make the view visible only to themselves, their groups, or all agents.