Possible Queries :
- How can I filter merged tickets ?
- How to get a list of all tickets that are merged ?
Resolution Path :
Currently the product does not allow you to filter out just the merged tickets from the Tickets tab. As a workaround, you can automate adding Tags to a ticket, when it is merged, and then filter the tickets with the tag name.
Note : This will only work for New Tickets created after the Rule has been created. It will not work for Historic Tickets.
To achieve this, create a new automation rule under Admin > Workflows > Automations > Ticket updates > New Rule
and add the conditions as shown in the screenshot below :
This would add a tag on the ticket that is merged into another. After this is done, going forward, you can filter using this tag from the Tickets list page to get the list of merged tickets.
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