Possible Query:
Resolution Path:
I am unable to see the Split ticket option inside my ticket. Why?
Below are the possible scenarios as to why the Split ticket option is not visible inside tickets:
1. If the customer is trying to split the description of a ticket or an agent reply, they will not be able to see the option. This option will be displayed only for a customer response.
2. If the customer reply has been added via API, then the Split ticket option will not be displayed. The screen will be as below:
3. If the ticket is created via Facebook DM they will not be able to see the option to split tickets.
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