Possible queries:

How to sign up for the customer login?

How to login without username and password?


Resolution Path:


User Sign-up and Login


  1. Navigate to Admin > Channels > Portals.
  2. Click Access control
  3. Enable "Allow users to sign-up on the portal" if you want to store the information of the user raising a ticket, you can have new users sign up from your public portal.
  4. You can also let your customers log into Freshdesk with their Google and Facebook credentials. This speeds up the sign-in process for your customers and lets you track who logs in.