Now greet your every caller with a custom welcome message.
Quick Guide on setting up the Welcome Message
- Click on Admin > Channels > Phone.
- You will see a list of all numbers you have purchased.
- Click on the Edit button next to the number which should play welcome message when customers call.
- This will take you to the manage numbers page.
- Click on the Simple message radio button under the Greetings tab.
- You can record a new message/ upload an audio file.
- You can also type in the Welcome message text box and use the text-to-speech option to configure your welcome message.
- You can direct the call to a particular group of agents after the message is played. If you want all your agents to receive the call, pick "All groups" from the dropdown.
- Hit Save once you are done.
- Now the welcome message is played to every incoming call to this number.