Reporting features for each plan
Modified on: Tue, 18 Jun, 2024 at 4:42 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019 . All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.Freshdesk Mint , refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
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Estate Omnichannel
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If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Plan Available Reports Filters Graphs link to ticket list? Refresh frequency Export reports Schedule reports Sprout Ticket Volume Trends By date range only No Every 24 hours Yes No Blossom Helpdesk In-depth , Ticket Volume Trends All available filters, except agent and group filter for Helpdesk In-depth report No Every 24 hours Yes No Garden Agent Performance , Group Performance , Helpdesk In-depth , Time Sheet Summary , Satisfaction Surveys All available filters, except agent and group filter for Helpdesk In-depth report Yes Every hour Yes Yes Estate Agent Performance , Group Performance , Helpdesk In-depth , Performance Distribution , Ticket Volume Trends , Top Customer Analysis , Time Sheet Summary , Ticket Lifecycle , Satisfaction Surveys All available filters Yes Every hour Yes Yes Forest Agent Performance , Group Performance , Helpdesk In-depth , Performance Distribution , Ticket Volume Trends , Top Customer Analysis , Time Sheet Summary , Ticket Lifecycle , Satisfaction Surveys All available filters Yes Every 30 mins Yes Yes
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