| Plan | Available Reports | Filters | Graphs link to ticket list? | Refresh frequency | Export reports | Schedule reports |
| Sprout | Ticket Volume Trends | By date range only | No | Every 24 hours | Yes | No |
| Blossom | Helpdesk In-depth, Ticket Volume Trends | All available filters, except agent and group filter for Helpdesk In-depth report | No | Every 24 hours | Yes | No |
| Garden | Agent Performance, Group Performance, Helpdesk In-depth, Time Sheet Summary, Satisfaction Surveys | All available filters, except agent and group filter for Helpdesk In-depth report | Yes | Every hour | Yes | Yes |
| Estate | Agent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction Surveys | All available filters | Yes | Every hour | Yes | Yes |
| Forest | Agent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction Surveys | All available filters | Yes | Every 30 mins | Yes | Yes |
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