We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We do have a feature called 'Dynamic forms' that allows you to display different fields based on the value chosen for the default Type field. This feature is available only from the Estate Plan onwards.
Please navigate to Admin > Workflows > Ticket Fields -> click on the plus icon next to the dropdown field to add a section. This article will guide you to set this up and give more information as well.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
