Sandbox-Freshdesk

A solution for this would be to create a custom drop-down field. This is an icon with an arrow pointing downwards found in the "Drag and Drop field.&q...

A dependent field is a hierarchical drop-down in a ticket. Dependent fields use a three-level hierarchy: Category → Subcategory → Item and each of these le...

We do have a feature called 'Dynamic forms' that allows you to display different fields based on the value chosen for the default Type field. This f...

Usually, on the ticket fields, you would have given access to the customers to edit a couple of them while submitting a ticket. In order to prevent them fro...

It is not possible to delete a default ticket field as it is interlinked with other functionalities in the system. However, the field can be hidden fro...

Currently, there is no direct option to make such a variation. However, this can be achieved using "portal customization" feature which is avail...

Yes, this can be done using the 'Bulk Updates' option on the Tickets List page.  You can select the tickets you want to update and choose the &...

Please navigate to Admin > Workflows > Ticket Fields to see the lock symbol displayed next to some of the options listed there. This is because they a...

To prevent a ticket field from being modified by the customer, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field]....

It is not possible to edit the priority field (cannot be deleted or archived) as it is a default field and a part of our structure.  Furthermore, the p...