Freshdesk's cloud-based telephony integration is used to extend customer support through phone directly from your helpdesk. You can experiment with it yourself and make an informed choice with the trial version of the phone channel for a limited period. Here is the feature list of the trial version in comparison with the full version.
| Features | Trial version | Full version |
| Phone number | 1 | Unlimited |
| Time limit for one call | ~110 seconds | No time limits |
| Validity of the purchased number | 15 days trial period + 5 extra days where the number will be linked to the account post which it would be released. The number can be retained anytime within this 20 days time period by upgrading to the full version. | Unlimited |
| Call charges | Free upto 25 incoming minutes and 5 outgoing minutes. | Standard rates will be charged for incoming and outgoing calls. |
| Number of calls | Limited by minutes | Unlimited |
| Call forwarding | N/A | Available |
| Call recording | Available | Available |
| Attending calls via phone | N/A | Available |
| Deleting a phone number | N/A | Available |
| Purchasing phone credits | N/A | Available |
| Purchasing multiple numbers | N/A | Available |
| Converting phone calls to tickets | Available | Available |
| Agent availability dashboard | Available | Available |
| Call history | Available | Available |
| Total call minutes usage graph and indicator | Available | N/A |
| Call Monitoring | N/A | Available |
| Call Barging | N/A | Available |
| Call Conferencing | N/A | Available |
| Call Masking | N/A | Available |
| Call Lifetime Metrics Tracking | N/A | Available |
| Exhaustive reports | N/A | Available |
During the trial period, local phone numbers are available for the following countries:
| Austria | Belgium | Bulgaria | Canada | Switzerland |
| Czech | Germany | Denmark | Estonia | Spain |
| Finland | France | UK | Greece | Ireland |
| Italy | Lithuania | Latvia | Netherlands | Poland |
| Portugal | Sweden | Slovakia | US | South Africa |
The admin can activate the full version of phone channel at any time during the trial period.
Note: If the trial period expires or if the free call minutes are exhausted, you will not be able to make use of the phone channel or the number.