How to remove ticket number that appears in the subject?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:38 PM
Ticket numbers appear in the subject of email notifications because of the inclusion of ticket ID.
In order to remove this, please navigate to Admin -> Workflows -> Email notifications ->to modify the "Subject" of the email notification by removing the placeholder for "Ticket ID" - {{ticket.id}}.
Fawzia is the author of this solution article.
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