How To Edit Subject?
Modified on: Tue, 18 Jun, 2024 at 3:48 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Possible queries:
How to change the subject?
Resolution Path:
Follow the steps below to modify the subject
- Navigate to Tickets tab from the left panel of the page
- Go to a ticket > click on three dots from the ticket details page > click Edit ticket details as shown below.
- From the edit ticket modal, you can change the required subject > click Save. Now the ticket's subject will be updated to the newly modified one.
You can also click on the Edit icon available in the ticket description area and modify the same.
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