We will be able to create the knowledge base in multiple languages only when we have set up supported languages under Admin -> Account -> Helpdesk settings -> Languages.
Under Manage Languages, set the Primary language of your Freshdesk account and then set the Supported languages from the dropdown.
We can create solution articles in your supported portal languages (Say French, Italian, Spanish) only after you have created its master version in the primary language.
To create translated content, go to the article that you want to translate and choose the relevant language from the Languages section
This will take you to the New article canvas of the selected language where you can draft your translated content and publish it.
While creating a new translated solution article or while updating an old one, you can have the master version displayed alongside the current draft to act as a quick reference by clicking Show Master in the top right corner of the editor.
You can also add Article Properties such as the solution article name, folder name, category name, tags, change the author and add meta information relevant to that particular language.
How to identify untranslated articles?
Choose the language you want to work on, from the Global Language Selector dropdown.
After choosing the language, you can access untranslated articles with a click of a button in two ways:
You can choose the Untranslated articles list view from the hamburger menu
You can also click on Translate articles button that appears after you choose the language you want to work on, from the Global Language Selector.
- Once the list of untranslated articles in your primary language opens, you can click on Translate button that appears on the relevant article, to start adding the content in the new language.