Knowledge Base
We will be able to create the knowledge base in multiple languages only when we have set up supported languages under Admin -> Account -> Helpdesk set...
Tue, 18 Jun, 2024 at 4:41 PM
If the Knowledge Base articles are publicly hosted and visible to everyone, you won't require a license to view them on the customer portal. However, if...
Tue, 18 Jun, 2024 at 5:00 PM
Freshdesk provides the capability to configure the visibility of Solution folders exclusively for Agents, enabling the creation of an Internal Knowledge Bas...
Tue, 18 Jun, 2024 at 5:03 PM
Here are the steps to disable the knowledge base on the customer portal: 1. Log in to your Freshdesk admin account. 2. Navigate to the Admin tab. 3. I...
Tue, 18 Jun, 2024 at 5:04 PM
Yes, Freshdesk provides the ability to integrate knowledge from multiple sources, allowing you to consolidate information and make it accessible within the ...
Tue, 18 Jun, 2024 at 5:05 PM
You can embed your knowledge base articles into your website, with the help widget. Go to Admin > Channels > Widgets Click Create a New widget Gi...
Tue, 18 Jun, 2024 at 5:07 PM
With Freshdesk, you can create articles for all your customers, or restrict articles for select user segments. You might want to do this for certain reasons...
Tue, 18 Jun, 2024 at 5:08 PM
Yes, Freshdesk does support Norwegian as one of its languages. To add Norwegian to your Freshdesk account, you can go to the Admin > Helpdesk Settings se...
Tue, 18 Jun, 2024 at 5:11 PM