Working with Legacy Reports in Freshdesk
Freshdesk's Top Customer Analysis helps you understand which customers have had the most interactions with your agents, as well as lets you see tren...
Tue, 18 Jun, 2024 at 4:34 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Tue, 18 Jun, 2024 at 4:34 PM
The Hour of the day and day of the week graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, r...
Tue, 18 Jun, 2024 at 4:34 PM
The Tickets received/resolved/unresolved graph is one of the graphs available under the Ticket volume trends report; the others are the Load analysis graph...
Tue, 18 Jun, 2024 at 4:35 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents, groups and customers ...
Tue, 18 Jun, 2024 at 4:35 PM
The performance distribution graphs focus on the agent/group performance metrics such as first response time, average response time and resolution time. T...
Tue, 18 Jun, 2024 at 4:35 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Tue, 18 Jun, 2024 at 4:35 PM
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan Current plan Filters for ag...
Tue, 18 Jun, 2024 at 4:35 PM
The Agent Performance report gives a Supervisor or a custom support manager a summary of your agents' effort and performance in the selected time perio...
Tue, 18 Jun, 2024 at 4:35 PM
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan Current plan Filters for agen...
Tue, 18 Jun, 2024 at 4:35 PM