Working with Legacy Reports in Freshdesk (30)

Working with 'Top Customer Analysis' legacy report

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
First response SLA (Helpdesk In-depth)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
Day of the week, hour of the day trend (Ticket volume trends)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
Ticket received, resolved, unresolved trends (Ticket volume trends)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Created tickets (Helpdesk In-depth)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Performance distribution

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Average response time (Helpdesk In-depth)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Average resolution time (Helpdesk In-depth)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Agent Performance report

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Average first assign time (Helpdesk In-depth)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem