Phone channel is an important medium of support without which there is a hindrance in your workflow. When this is not working, please check the following:
- Please navigate to the dashboard to see the "available agents" widget where you can check how many agents are available on call - this means they are online and have turned on the widget.
- Kindly check if you have an insecure connection indicated on the browser next to the support URL - in this case, please load the phone channel in the default Freshdesk URL.
- Change the browser or load an incognito mode to check if the phone channel is connecting. Also, kindly check the network with which you are using the freshdesk portal.
After these basic checks, if you are still facing an issue, shoot a mail to support@freshdesk.com and we would be with you right away!
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