Sandbox-Freshdesk

There is a possibility that you could have routed calls to a particular group using IVR, and the agents who are not receiving the calls are not be part of t...

Our Call Masking feature can ensure that you don't have to reveal your helpdesk numbers. Along with a host of other features, Call Masking is available ...

If you already have a Twilio number, you would have to contact Twilio and get the existing Twilio account SID. Once we have these details, we'll send an...

The number porting may take 2-4 weeks to complete, depending on the service provider. You will be notified by our service provider, through the email addres...

You will have to login to your Freshcaller account for configuring this. Please refer to this article to understand how this can be done.

You can choose to accept calls only during your business hours and then leave an out-of-business-hours message as well. These can be set up under Admin -&...

You can find the complete phone history under the call history section on the dashboard. 

The default ring time before the user is directed to voicemail is 30 seconds; currently, there are no options to change this.

You will have to ensure that your agent has the Allow incoming calls option turned on. Also, disabling phone notifications on your app will disable ...

Yes, you can port a third-party U.S. local/toll-free number into Freshdesk. To initiate the process, you would have to help us with the LOA and latest billi...