We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Please navigate to Admin > Support Operations > Multiple products to see the various products listed here. The product will be assigned to the ticket based on the portal in which it is created.
If you would like to have a product-based feedback widget on your website, please navigate to Admin > Channels > Feedback form where the code has a default URL listed which could be replaced by the product URL.
