Possible Questions:
- How to configure a signature for all agents?
- How to configure a signature specific to a group or product?
Resolution Path:
How to configure a signature for all agents?
If a customer wants to configure a common signature across all agents, they can do it by navigating toAdmin > Workflows > Email notifications > Templates > Agent reply template. They can setup the signature in the box highlighted below and save the changes:
How to configure a signature specific to a group or product?
If the customer wants to add a signature specific to a group or product, you can suggest them install the Signature Management app or Signature Management plus app (to store more signatures)
Adding a screenshot for reference:
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