Configured the survey to be sent when we mark the ticket as closed, but it didn't work.
Modified on: Tue, 18 Jun, 2024 at 4:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There are a few checks when a Satisfaction survey is not sent out. Check if this is an agent email address you are testing from. Check if the "When agent closes a ticket" notification under Admin--> Notifications--> Requester notification has been turned on. The same would be the case if you have set the survey to be sent out when a ticket is resolved. Turn on the "Agent Solves ticket" notification in the same page.
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