General Admin settings (94)

I was wondering if it is possible to define email templates in Freshdesk

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:43 PM by Fawzia Aleem
How do I set this up on our company website

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:43 PM by Fawzia Aleem
I don't want every ticket created in Freshdesk to sync to Jira.

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:44 PM by Fawzia Aleem
Configured the survey to be sent when we mark the ticket as closed, but it didn't work.

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:45 PM by Fawzia Aleem
Is there a way to select multiple items on the drop down?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:46 PM by Fawzia Aleem
How do we ensure that all Solutions and tickets remain private and is never available within the public domain?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:46 PM by Fawzia Aleem
If reports are generated in Freshdesk, how can i select who can view them?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:49 PM by Fawzia Aleem
How to customize login_form snippet?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:49 PM by Fawzia Aleem
Our customer login is not working with an iFrame on our website

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:50 PM by Fawzia Aleem
Can I customise my personal view of fresh desk with a different colour

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:50 PM by Fawzia Aleem