The most important part of the bot is the future training. We will have you covered for the initial training where the Bot will become capable of understanding your Knowledge Base content and identifying the intent from your user’s questions.
In order to make the Bot efficient, the process of training should be iterative and it needs to be consistent. Follow these steps to make Freddy Answer Bot effective for your business.
- Create a question and an answer
- Trigger a bot flow or transfer the chat to an agent, if there’s a need
- Add different examples of how the question can be asked
- Preview and test Answer Bot performance for that question
- Draw insights to improve the quality of questions and answers
- Repeat
For more detailed information on training, please refer to the article here.