We do provide an option to barge live calls however this feature is only available as a part of the advanced phone channel package offered in the Forest Plan. To barge a call, go to Dashboard -> click on In conversation under the phone dashboard, this will list the live calls that are currently in progress and you can then click on Join to listen to the call. By default you will be on mute however you could unmute at anytime to join the conversation if required.
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