Non Business hours email. : Sandbox-Freshdesk

Non Business hours email. Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:46 PM

You can set up two different email notifications via Dispatch'r that need to be sent out during your Business hours and Non Business hours. Move to Admin--> Email notifications--> Requester notifications--> New ticket created notification needs to be turned off.

Navigate to Admin--> Dispatch'r--> Create new rule.

Condition: "Created" "during" "Non business hours"

Action : Send email to requester

Another Dispatch'r rule needs to be created for the new ticket created notification for tickets created during business hours.

Condition: "Created" "during" "Business hours"

Action : Send email to requester

Fawzia is the author of this solution article.

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Non Business hours email. Print

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