Sandbox-Freshdesk

The error codes that would be displayed when you use the Freshdesk API would be available in the link given below: https://developers.freshdesk.com/api/#error

You can insert a satisfaction survey to a specific reply by changing the settings under Admin-->Customer Satisfaction and Allow agents to add survey link...

The Push to Slack feature is only available in the Dispatch'r and Observer Rule and not in the Supervisor rule.

The reason for this could be because of an Observer rule being triggered and separate email being sent out. Shift+Close will stop only the Default "Agen...

You can make use of the Supervisor rule to set a date or using the Date that has been set on a ticket, you can perform actions on the ticket as well.

Create a Supervisor rule with "Condition" "Subject contains" and the action to "Add Tag". After an hour once the Supervisor rul...

You can set up two different email notifications via Dispatch'r that need to be sent out during your Business hours and Non Business hours. Move to Admi...

You can send an email based on the survey feedback you receive from the customer. You can send this to any of the agents or thank the customer if he has giv...

Move to Admin--> Supervisor--> New Rule.  Condition: Subject contains a specific word or phrase. Action: Add Tag. 

There is no limit on the number of conditions you can have inside of a Dispatch'r rule.