Note: This feature is currently not available on Freshdesk Mint.


This integration will allow you to access additional contact information about a client from Nimble through your helpdesk. To install the Nimble CRM app:

  1. Login to your support portal.
  2. Click on the Admin tab.
  3. Go to Helpdesk Productivity > Apps.
  4. Click on "Get More Apps" and select Nimble. 
  5. Click on Install.
  6. Enter your Nimble CRM credentials on the authentication page and click on Sign in.
  7. You will be asked to authorize Freshdesk to access your Nimble account. Click on Authorize.


Now your contact information on Nimble can be accessed right from within Freshdesk. You can fetch the information by clicking on the Nimble Icon under Requestor Info.