What is non-billable time?
Modified on: Tue, 18 Jun, 2024 at 4:47 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Many of our customers make use of the Time tracking feature to bill their customers based on the number of hours they have worked on the customer's tickets.
However, there are instances when time tracking is required but those that need not be billed. For this you can make use of the Non-billable time tracking option. When taking a report, you can segregate the Billable time from the Non-billable time.
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