Sandbox-Freshdesk

The ticket is linked to a company based on which company the contact is linked to when the ticket was created. Even if the contact is changed to a different...

The Agent Collision feature will work only in the Details page of Freshdesk and the agent working on the ticket cannot be viewed from the List view page.

Traffic cop is a feature that is available in the Estate plan of Freshdesk and would be enabled automatically once you upgrade.

No, there would be no extra cost for adding a product portal.

You can create different Custom list views for each team or group by filtering the respective groups/teams in your list view. You can also display those vie...

When you search using the email address of a contact, there would be 4 categories by which the search results would be split. Only if the email address is p...

You can view the details of the ticket by editing the Ticket URL in the format as shown below. https://domain.freshdesk.com/api/v2/tickets/1111

You can go to the Ticket list view--> Choose created time in the filters--> You will be able to view the agent to whom the ticket is assigned to in th...

The ticket templates are only for the agent's use and not for the customer portal or customer usage.

You need to create a filter of the tickets that were created from when you started using Freshdesk till the date you want deleted. You will have to choose a ...