When a ticket is re-opened multiple times it is taken as a single count during report generation.
It would show the number of tickets that were reopened during that given time-period upon applying the filter within the concerned report.
How is the "Tickets Re-opened" metric calculated if a ticket is reopened multiple times? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:52 PM
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