Sandbox-Freshdesk

Under the reports tab, when you click on Filter beneath the concerned report, you would only see the dropdown and dependent dropdown fields. Fields such as ...

Please find the limitations in the number of drill down options available for reports given below:  A maximum of 5 filters (fields) can be applied in e...

The Top-Customer Analysis Report would display metrics on which Company raises the most or least tickets.  To have ticket metrics displayed on this repo...

Agents can export tickets from under the 'Tickets' tab inside Freshdesk. The required filters can be applied and then the 'Export' button ca...

Just like tickets list views created within the Tickets tab, you could also create and save custom views for reports after applying the filters.  Once t...

The option to schedule reports is available only to the Admin or Supervisor of the account.  Please navigate to Admin -> Team -> Agents -> clic...

Yes, you could use the same filters to generate the report under the Reports tab and use the "Save As" option to save the report view, multiple ti...

The various sections of the Admin Dashboard are not real-time. Today's ticket trends and Group Performance would be updated once every 30 minutes ( base...

Sure, you would be able to schedule the report for other agents or customers.  Please navigate to the concerned report -> click on the "schedule...

Both closed as well as resolved tickets would be taken into account for the resolved tickets count while generating reports.