How do you assign tickets to different teams depending on the email?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:52 PM
You can set up a dispatcher rule and provide some conditions based on the subject/description of the email, the to/from address and then set actions to assign to the concerned group inside Freshdesk. Kindly refer this link to know more on setting a Dispatcher rule: https://support.freshdesk.com/support/solutions/articles/37614-managing-tickets-using-the-dispatch-r
Fawzia is the author of this solution article.
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